Steps
Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10

 

Here's our 10-step process for servicing your high-speed handpiece:

1.

Schedule a free pick up

  • Discuss the problem you are having
  • FREE Express Post satchels in regional areas
  • FREE Sydney metro courier pick up and delivery service
Free pick up and delivery

2.

Look up warranty information

  • Using our customised warranty tracking software, we determine if the handpiece is still covered under our repair warranty.

3.

Clean and polish the external shell

  • Test water spray, chuck strength and the turbine
  • Test for air leaks
  • Check fibre optics
  • Look for any cracks or dents
  • Ream head if applicable

4.

Disassemble the handpiece if applicable

  • Remove all moving parts and components.

disassemble

5.

Clean the handpiece

  • Clear all components using proprietary cleaning techniques
  • Remove all debris including rust from the drive air tube, exhaust tube and chip air and chip water tubes
  • Clean internal head
  • Clean head and remove dents when necessary

before and after cleaning

6.

Check the impeller and spindle for wear and nicks

turbines

7.

Test for concentricity

  • Perform concentricity tests using custom made proprietary equipment called a concentricity gauge
  • Maintain International Standards Organization (ISO) standards of .03 mm or less of total indicator run-out (TIR)
concentricity gauge  

The concentricity gauge allows Hotline technicians to prevent bur deflection from exceeding .03mm, which reduces stress and potential damage to the handpiece turbine.

ISO Specs: .03 mm or less

8.

Overhaul handpiece and reassemble

  • If the turbine is rebuildable, we rebuild it with certified manufacturers parts and bearings
  • If the turbine failed chuck strength and/or concentricity tests, we install a new turbine
  • Inspect and repair water spray to ensure proper atomization
  • Check water and chip air tube
  • Replace O-rings
  • Replace fibre optics if necessary
  • Replace end gasket if applicable
  • Rethread if applicable
Replace the end gasket if applicable

9.

Test torque, RPM and noise

10.

Deliver the handpiece and review maintenance procedures with your staff

  • Discuss maintenance for high-speeds, low-speeds, swivels, scalers, fibre optics, and attachments
  • Review different types of lubricants and cleaners
  • Check air pressure for each handpiece
  • Review different types of autoclaves and related procedures

air gauge

 Free maintenance demonstrations for staff