19 Exceptional Benefits of a World Class Handpiece Repair System

The Only Independent, Officially Certified and Approved Repair Centre in Australia for KaVo, NSK, W&H and Sirona Handpieces and Air and Electric Motors

Your handpieces are repaired to the highest international standards. Handpiece Hotline is the only company in Australia officially certified and authorised to repair KaVo, NSK, Sirona, W&H and Lares handpieces and air and electric motors. No other company has been given this level of approval. Specially qualified technicians repair electric motors.

Kavo NSK Sirona Lares

		Factory Trained Technicians with Immediate Access to Manufacturers’ Latest Technology With factory trained technicians and immediate access to the latest handpiece technology, the level and quality of service that your handpieces receive is as high as it can possibly be.

		Use of Genuine Manufacturers’ Parts and Original Manufacturers’ Tooling To ensure peak performance and greater service life, only genuine manufacturers’ parts are fitted to your handpieces. The specialised tooling we use on your handpieces is designed for the job by the manufacturers’ and eliminates the risk of internal damage that is difficult, if not impossible for you to detect. We certify the use of genuine parts.

		Consistently Fast 24 to 48 Hour Turnaround Fast 24 to 48 hours in workshop turnaround for all your handpieces. All major parts are permanently stocked. You will be given same day confirmation of scheduled availability should parts be temporarily unavailable from distributors.

		With Hawkeye Handpiece Management System You Are Always In Control Free membership worth $468.00 per year to the Hawkeye Handpiece Management System giving you unprecedented, uncomplicated and unlimited access to the full service history and the status of your handpieces being repaired.

		Immediate $50.00 Refund if the First Repair We do for You Does Not Meet Your Standards This is Julian Hodges’ personal guarantee. “If you are not completely satisfied with the first handpiece we repair for you, call me within one month of its return and I will immediately refund $50.00 from the repair bill to compensate you because we did not meet your standards.”

Standard 6 Months Warranties and Automatic Warranty Checking

Enjoy the confidence of Standard 6 Months Warranties.

Hawkeye will save you time, expense and the tedium of administering your own system by automatically checking your warranties for you.
Call 1800 30 80 30 at anytime to check the warranty status of your handpieces.

Courier Service and Express Post Satchels

Send your handpiece by Express Post and we will replace the satchel for you.

Courier pick up is free within the Courier Service area.

Free Service Reports for Every Repair

Handpiece Hotline Service Reports are a unique, free service so you know just what has happened to your handpiece. They are completed by your Repair Technician describing in detail, handpiece diagnosis, the repairs carried out, tests performed and give further descriptions and recommended operating and maintenance procedures.
All high-speed handpieces are checked for:

Chuck strength – to exceed ISO Standards
Spindle Concentricity – to be within ISO Standards.
RPM
Torque
Fibre Optic Strength
Water Spray

		Free Holiday ‘Check, Clean and Lube’ Service – Unique to Hotline Handpieces work hard all year and can break down without warning which can be expensive, frustrating and affect your patients and your efficiency. When you think about it, holiday times are ideal to have handpieces checked so that the chances of unexpected breakdown are reduced and your handpieces are ready for another busy year. The great news is that you can now get your handpieces checked and cleaned while you are relaxing over Christmas, or any other holiday for that matter and, it won’t cost you a cent! We check the torque, RPM, chucks, drive air, water spray and chip air and return your handpieces to you, in most cases looking as good as new. In addition we pay the freight in both directions.

Free Expediting Service for New Handpieces Under Manufacturer’s Warranty

As the One Stop Handpiece Repair Shop™ we act as your representative when new handpieces break down under manufacturer’s warranty. We forward the handpiece to the distributors, expedite the repairs on your behalf and keep you informed of progress. This door-to-door service is FREE.

Kavo NSK Sirona Lares

Other Makes Repaired e.g. Bien Air, Micro Mega, Impact Air, MKdent, BA

Genuine manufacturors components are used to repair Bien Air, Micro Mega, Impact Air, MKdent, BA handpieces.

		Free No Obligation Quotations and Estimates Quotations and estimates are without charge except in the most difficult cases.

		Immediate Access to Your Service Technician When you want to know more about the causes of a breakdown to discuss repair options, you have immediate access to your Handpiece Service Technician. This way you have the fullest knowledge of the repair process and can make more informed and decisions that are better for you.

Free Handpiece Maintenance Training and 12 Point Maintenance Check List

34.6% of handpieces fail prematurely because of incorrect maintenance proceedures. Use the easy to complete 12 Point Maintenance Check List to identify procedures that may require attention. We discuss the results, the application to your practice and provide coaching for your staff. The service is FREE.

Click here to try our 12 Point Maintenance Check List

		Free Test Kits for Surgery Line Pressures If your service technician is busy or too far away we have a fast FREE service to measure and analyse line pressures. One of the major causes of handpiece breakdown and poor performance is incorrect line pressure. It makes great sense to be able to independently and accurately measure this. Call 1800 30 80 30 and we will despatch an easy to use Test Kit to you the same day. We analyse the results for you.

		Free Concentricity Tests – Avoid Premature Turbine Replacement - FREE Concentricity Test We are the ONLY handpiece company in Australia (including the importers) to measure spindle concentricity to ISO Standards. This is critical because by precisely measuring spindle deflection we reduce the possibility of premature bearing breakdown and ensure that your turbines are not replaced unnecessarily. All high-speed handpieces are checked with our custom designed, custom-made precision test equipment. This FREE service can save literally $1,000’s.

		The Best Client Service Team in the Business – We Guarantee to Return Your Calls Within 20 Minutes Our Client Services Team is known as the ‘Best in the Business’ and we return all calls within 20 minutes. CEO Julian Hodges and his staff have provided informed, fast, high integrity services to dentistry for more than 25 years.